Whyte & Co works hard to understand the needs of its clients and is committed to providing a quality service. This is achieved by adopting a systematic and disciplined approach by all staff in all activities, from the receipt of a client instruction through enforcement to a successful conclusion.
To ensure that we provide the service our clients need and that it is consistent with professional standards and ethics, we continually review our operating procedures to determine how we can improve our services still further.
Bespoke automated software systems developed in house allow Whyte & Co to tailor its recovery package to match a particular client need. Fast and efficient procedures allow quick transferral of data and can result in bailiffs in the field making initial personal contact with debtors within hours of instructions.
Certificated Bailiffs, fully trained to our own high company standards and backed by a highly motivated and well informed office support team ensure that the Whyte & Co approach to recovery is an educated, and firm but fair approach; such methods have won much praise from existing clients.
Information is the key to success and great effort is put into establishing current data information from field officers and office investigators. Information gathered by Bailiffs is quickly relayed to our computer system and gives our operators the required information to assess a debtor's means and ability to discharge liabilities. In addition new occupancy or possible absconding is quickly established.
This data is regularly passed to the client for comment and allows us to establish genuine information by which to progress the case and in turn helps to update and maintain local authority records.
- RTA Enforcement
- Pre-TEC debt recovery prior to civil enforcment.
- Post -TEC automated download of new instructions allows for initial application letters to be sent within minutes of instructions being received. All subsequent actions are performed by our certificated and experienced bailiff teams who fully utilise the latest ANPR technologies.
Automated systems allow for quick and successful results supported by:
- Fully trained and experienced certificated bailiffs
- Fully trained and experienced office personnel
- Clamping and removal officers
- In house software developed to match individual client needs
- Interactive Web site for immediate case review
- Full application of ANPR technologies
- Automated link to DVLA
Appreciation of the need for a fast response allows us to ensure all instructions are secured by distraint within 24 hours of instruction. Our professional bailiff and office force will establish the tenant's means to pay and secure the most beneficial result. Client concerns are appreciated in the desire to maintain goodwill in the landlord tenant relationship thus our procedures allow for a level of approach to match the clients requirements.
Whyte & Co has developed its systems to adapt to general debt recovery. In both public and private sectors our procedures have shown excellent results. Using a combination of letter, telephone and personal visit we have been able to progress cases to a satisfactory conclusion. As well as assisting in the collection of debts we have been able to gather information which has enhanced greatly the clients ability to establish appropriate further recovery action.
Full recocvery services offered in respect of :
- Housing Benefit Overpayments
- Former Tenant Rent Arrears
- Current Rents
- Sundry Debts