- Environmental Policy
- Data Protection Policy
- Corporate Social Responsibility Policy
- Equal Opportunities & Diversity Policy
- Healthy and Safety Policy
- Complaints Procedure
- Quality Policy
Wherever possible and practicable Whyte & Co. will endeavour to:
- Use local suppliers in order to reduce our carbon footprint and contribute to the local economy.
- Purchase from sustainable sources and maximise our use of low energy and recycled products.
- Communicate with and involve all our stakeholders (staff, suppliers and clients) in our decision making.
- Recruit locally to where staff will be working to reduce our carbon footprint, to support our client's local economies and to provide us with the benefits of local knowledge.
- Achieve third party certification to provide independent verification that our business operates effectively. Currently, Whyte & Co. is accredited to ISO 9001 (Quality), ISO 27001 (Information Security) and Investors in People (Training and Development). Accreditation to ISO 14000 (Environmental) is being sought.
- Protect our business from risk so that we are not prevented from providing a service to our clients due to unforeseen circumstances. Whyte & Co. has a fully developed and tested Business Continuity Plan.
- Train and develop all our staff to the highest of standards and support them to obtain appropriate qualifications. Offer work experience placements to local schools.
- Provide a safe and healthy environment for all staff to work in. We aim to exceed legislative requirements and we are currently applying for CHAS (Contractors Health & Safety Scheme) accreditation.
- Help all our staff to achieve a healthy “work life balance” and reduce our carbon footprint by promoting flexible working including home working, job share and flexible hours.
- Provide equality for all and value diversity both in our employment practices and in our dealing with clients, suppliers and debtors.
- Actively involve our staff in the business decision making processes and provide feedback on progress.
- Actively support local charities.
Whyte & Co's sole area of business is the collection of debt and the provision of ancillary services on behalf of the public sector and principally of local authorities. We recognise that our clients have very wide social responsibilities. Whilst they have a fiduciary obligation to ensure that all monies due to them are collected promptly, bailiff activities must take place within the wider social context. With this in mind Whyte & Co. retain the services of a Welfare Benefits Advisor who assists in the process of collecting debt by maximising the income of those in debt through the take-up of unclaimed benefits.